Position Description
POSITION TITLE: Customer
Service Representative EFFECTIVE DATE: May 2008
REPORTS TO:
Customer Service Supervisor/Manager, Office Supervisor/Manager, or Sales Manager
SUPERVISES: N/A
FLSA STATUS: Non-exempt
JOB CODE: D42 EEO-1 CATEGORY: 5
POSITION SUMMARY: Responds to and resolves customer service inquiries, requests or complaints. Handles all temporary business inquiries including describing services available, quoting price and selling services.
REPRESENTATIVE RESPONSIBILITIES
The following responsibilities are general duties that a particular employee in this position may or may not be required to perform. The actual duties required of this position will vary.
- Responds effectively and courteously to customer service inquiries, requests or complaints. Returns all customer calls in a timely manner.
- Notifies the appropriate personnel to respond to the customer's problems and concerns.
- Researches and resolves issues in a timely manner.
- Utilizes weekly pricing sheets to price containers for live loads.
- Determines the appropriate disposal site, using division management guidance.
- Initiates contact with customers whose containers should be returned, or begin paying rent.
- Reviews daily reports with the Customer Service Supervisor/Manager, Office Supervisor/Manager, and/or Sales Manager.
- Enters service and route data into computer for billing and route scheduling purposes.
- Performs other job-related duties as assigned.
EXPERIENCE, EDUCATION, CERTIFICATION:
Required:
- Equivalent of high school diploma or G.E.D. certification and one year customer service experience.
Preferred:
- 6 month s experience with Allied Waste procedures, products and services.
- Experience working in a team environment
KNOWLEDGE AND COMPETENCIES:
The following key competencies represent qualities, traits and behaviors that a successful employee will exhibit. This list is not exhaustive, as other qualities, traits and behaviors are also desired.
- Communication – Effectively and coherently conveys relevant information to customers and coworkers. Listens to and understands others.
- Customer Service – Meets and exceeds expectations of internal and external customers. Acts in a professional, courteous, and cooperative manner toward customers and coworkers.
- Ethics – Seeks guidance before problems occur and promptly reports concerns or potential violatioin accordance with reporting procedures.
- Information Gathering – Refers to a variety of sources such as Company policy manuals, employee handbook and external resources. Compiles and organizes all the facts required to respond to a customer's request
- Interpersonal Skill – Develops openness and trust with others. Expresses opposing views in a tactful manner.
- Multitasking – Shifts back and forth as needed between two or more activities or sources of information. Can handle more than one assignment or responsibility during a given time period.
- Record Keeping – Keeps records for future reference in an organized manner. Organizes information others can use easily. Keeps up with new incoming records.
- Safety Orientation – Follows and promotes Allied Waste’s safety rules and procedures. Requires customers and coworkers to follow safety precautions.
REPRESENTATIVE MACHINES, TOOLS, EQUIPMENT AND/OR SOFTWARE USED:
The following machines, tools, equipment and/or software are commonly, but not always, associated with the performance of this position. Actual machines, tools, equipment and/or software used will vary.
- Office equipment including, but not limited to, calculator, telephone, fax, computer and copier.
- MS Office including Word, Excel.
- Company information systems including, but not limited to, InfoPro.
ENVIRONMENTAL/ATMOSPHERIC WORKING CONDITIONS:
The following environmental/atmospheric working conditions are commonly, but not always, associated with the performance of this position. The actual working conditions will vary.
APPLY IN PERSON: 441 North Buchanan Circle, Pacheco,
CA. 94553
OR
FAX RESUME: (925) 825-2377
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the company.
EEO M/F/D/V
Position Description
POSITION TITLE: Route Auditor EFFECTIVE DATE: May 2008
REPORTS TO: Regional Route Manager and General Manager
SUPERVISES: N/A
FLSA STATUS: Non-Exempt
JOB CODE: KAF EEO-1 CATEGORY:2
SALARY GRADE:
POSITION SUMMARY: Rides commercial and residential routes to audit operating efficiency and accurate billing, identify opportunities for service increases and identify safety hazards. Recommends improvements or changes based on audit data results.
REPRESENTATIVE RESPONSIBILITIES:
The following responsibilities are general duties that a particular employee in this position may or may not be required to perform. The actual duties required of this position will vary.
- Rides commercial and residential routes with drivers and gathers data including, but not limited to, travel times, disposal volumes, service times, collecting times, and accuracy of the route sheet in an effort to reduce route costs and/or improve revenue.
- Ensures proper customer billing by checking actual weight of container, container size and number of pickups per week. Informs sales, customer service and/or accounts receivable of discrepancies. •
- Identifies opportunities for additional revenue. Informs sales and/or customer service of revenue opportunities.
- Utilizes Route Editor program to identify overlapping routes and improve operating efficiency.
- Identifies safety hazards associated with the routes.
- Prepares detailed reports of route audit findings.
- Reviews all audit data and recommends improvements or changes with General Manager and department managers.
- Recommends container repairs or replacements, as necessary.
- Performs other job related duties as assigned.
TYPICAL PHYSICAL REQUIREMENTS:
The following physical activities or abilities are commonly, but no t always, associated with the performance of this position. The actual requirements of this position will vary.
- Climb into and out of trucK
EXPERIENCE, EDUCATION, CERTIFICATION:
Required:
- Equival ent of (1) high school diploma or G.E.D. certification and one year of related waste, distribution or transportation industry experience; OR (2) 5 years of related waste, distribution or transportation industry experience.
Preferred:
- Experience as a Commercial Driver, Customer Service Representative or Operations Clerk.
REPRESENTATIVE MACHINES, TOOLS, EQUIPMENT AND/OR SOFTWARE USED:
The following machines, tools, equipment and/or software are commonly, but not always, associated with the performance of this position. Actual machines, tools, equipment and/or software used will vary.
- Office equipment including. but not limited to, computer, phone, fax machine, copier and calculator.
- MS Office including Word and Excel.
- Company systems applications including InfoPro, Route Editor, RMS/CMS.
ENVIRONMENTAL/ATMOSPHERIC WORKING CONDITIONS:
The following environmental/atmospheric working conditions are commonly, but not always, associated with the performance of this position. The actual working conditions will vary.
- During audits, may be exposed to extreme weather conditions.
- Exposure to residential and commercial waste.
- Office environment while compiling audit data and discussing results with management.
APPLY IN PERSON: 441 North Buchanan Circle, Pacheco,
CA. 94553
OR
FAX RESUME: (925) 825-2377
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the company.
EEO M/F/D/V
Position Description
POSITION TITLE: Safety Representative EFFECTIVE DATE: October 2007
REPORTS TO: General Manager and Regional Safety Manager
SUPERVISES: N/A
FLSA STATUS: Exempt
JOB CODE: D00 EEO-1 CATEGORY: 5
SALARY GRADE:
POSITION SUMMARY: Implements and interprets the Division safety program as specified by Region and Corporate policy and Federal/State regulations and guidelines.
PRIMARY RESPONSIBILITIES:
The following responsibilities are general duties that a particular employee in this position may or may not be required to perform. The actual duties required of this position will vary.
- Ensures operational management conducts regularly scheduled safety meetings with drivers, shop employees, office employees, and management on safe driving and working principles.
- Coordinates accident investigations and accident reporting for the division.
- Ensures driver evaluations and re-evaluations are conducted in accordance with company standards.
- Ensures drug testing policy meets pre-employment, random and post-accident/post-injury testing, regulatory and company standards.
- Ensures division managers and supervisors are properly trained in health and safety regulatory requirements.
- Ensures all accident registers and files, safety and workers compensation records and driver certification files are maintained.
- Conducts and records employee observations, premise and shop inspections and periodic vehicle safety inspections.
- Provides accident data, and accident reduction goals to division management.
- Performs other job-related duties as assigned.
EXPERIENCE, EDUCATION, CERTIFICATION:
Required:
- Equivalent of high school diploma or G.E.D. certification and three years experience in a safety-related position.
Preferred:
- Bachelor's degree in Safety, Occupational Health or related field.
- Waste or transportation industry experience.
REPRESENTATIVE MACHINES, TOOLS, EQUIPMENT AND/OR SOFTWARE USED:
The following machines, tools, equipment and/or software are commonly, but not always, associated with the performance of this position. Actual machines, tools, equipment and/or software used will vary.
- Office equipment including. but not limited to, computer, phone, fax machine, copier and calculator.
- MS Office including Word and Excel.
ENVIRONMENTAL/ATMOSPHERIC WORKING CONDITIONS:
The following environmental/atmospheric working conditions are commonly, but not always, associated with the performance of this position. The actual working conditions will vary.
- Primarily office environment
- Possible exposure to extreme weather conditions
APPLY IN PERSON: 441 North Buchanan Circle, Pacheco,
CA. 94553
OR
FAX RESUME: (925) 825-2377
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the company.
EEO M/F/D/V
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